Frequently Asked Questions
How To Order New Sails
You may place an order by telephone, e-mail or directly from our website.
We require a 30% deposit when ordering by telephone or e-mail and your balance will be due at the time of shipping. Payment in full is required on all orders placed online.
Once an order is placed and payment is received, we will contact you by e-mail and/or telephone to review specifications, answer questions and confirm any special requirements you may have.
We require a 30% deposit when ordering by telephone or e-mail and your balance will be due at the time of shipping. Payment in full is required on all orders placed online.
Once an order is placed and payment is received, we will contact you by e-mail and/or telephone to review specifications, answer questions and confirm any special requirements you may have.
Production Time
We are normally able to design and build a new sail within three to four weeks.
The actual time to complete an order can be longer or shorter based on the time of year. We are the busiest from May through August each year.
The actual time to complete an order can be longer or shorter based on the time of year. We are the busiest from May through August each year.
SHipping
All Peak sails are built and shipped directly to you from our 36,000 s.f. production loft located in Hong Kong SAR.
Regardless of price, size or where you call home your order will always be shipped free of charge. Normal transit time is four to six days.
We utilize Fedex International Air for the majority of our orders. However, depending on which country you reside, we may also use DHL International Air.
Tracking information will be provided to you once your order has been tendered to the shipper.
Please note that free shipping is not available on products not manufactured by us. This includes but is not limited to hardware such as furling systems, spinnaker accessories and the ATN Gale Sail.
Regardless of price, size or where you call home your order will always be shipped free of charge. Normal transit time is four to six days.
We utilize Fedex International Air for the majority of our orders. However, depending on which country you reside, we may also use DHL International Air.
Tracking information will be provided to you once your order has been tendered to the shipper.
Please note that free shipping is not available on products not manufactured by us. This includes but is not limited to hardware such as furling systems, spinnaker accessories and the ATN Gale Sail.
Measurements
As a general rule, measurements are not required on most production sailboats as long as the mast and boom have not been altered or replaced.
We normally provide measurements and hardware specifications for your sail at the time of order. They are based on the published manufacturer's sail plan and/or data from our proprietary database. It is your decision to accept them or provide revised specifications.
In the unlikely event that a sail or its related hardware does not fit properly, we will work with you to determine what the problem is and how it will be rectified. If the error was ours, we will either fix or replace the sail at our cost.
We are not be responsible for an ill-fitting sail due to an error(s) made by the owner or his representative.
We normally provide measurements and hardware specifications for your sail at the time of order. They are based on the published manufacturer's sail plan and/or data from our proprietary database. It is your decision to accept them or provide revised specifications.
In the unlikely event that a sail or its related hardware does not fit properly, we will work with you to determine what the problem is and how it will be rectified. If the error was ours, we will either fix or replace the sail at our cost.
We are not be responsible for an ill-fitting sail due to an error(s) made by the owner or his representative.
Our warranty
Our sails carry a three year warranty against defects in material and workmanship. In the unlikely event a sail requires service, we will work with you and an approved loft in your area to resolve the issue quickly and at our cost.
Please note that damage caused by improper sail care and/or extreme use are not covered.
Please note that damage caused by improper sail care and/or extreme use are not covered.
Terms & Conditions
When you place an order with Peak Sails, you are contracting us to design and build your custom sail.
You may cancel your order within 72 hours of purchase. Any cancellation must be made by telephone. No order may be cancelled for any reason after the 72 hour period has elapsed.
Please review the "Measurements" and "Our Warranty" sections on this page for additional terms that may apply to your order.
Jurisdiction over and venue in any legal proceeding over purchases from Peak Sails shall be in the state or federal courts located in St. Lucie County, Florida.
You may cancel your order within 72 hours of purchase. Any cancellation must be made by telephone. No order may be cancelled for any reason after the 72 hour period has elapsed.
Please review the "Measurements" and "Our Warranty" sections on this page for additional terms that may apply to your order.
Jurisdiction over and venue in any legal proceeding over purchases from Peak Sails shall be in the state or federal courts located in St. Lucie County, Florida.
Privacy Policy
Peak Sails will not share, trade or sell your personal information to any third party.
